IT Operations and System Support and Services
Job responsibilities ensure the IBM Z mainframe is available to the business and business customers, resolving problems, advancing hardware and software technology, controlling change, and serving as a focus point for problem management and resolution.
Operator (Data Center Support)**
Definition: Responsible for the day-to-day operations and maintenance of the mainframe system, including monitoring system performance, running backups, and responding to system alerts.
Skills: Proficiency in mainframe operating systems (e.g., z/OS), knowledge of system monitoring tools, troubleshooting abilities, and strong communication skills.
Resources: IBM manuals, system documentation, monitoring tools.
Category: Operations and Support
Production Control Analyst**
Definition: Manages job scheduling, batch processing, and ensures that production runs smoothly without conflicts or delays.
Skills: Expertise in job scheduling tools (such as CA-7, Control-M), understanding of production environments, strong organizational skills.Resources: Job scheduling software manuals, system logs, production schedules.
Resources: Job scheduling software manuals, system logs, production schedules.
Category: Operations and Support
Definition: Manages mainframe storage, including allocating disk space, optimizing performance, and ensuring data integrity.
Skills: Knowledge of storage management tools, understanding of disk architectures, troubleshooting skills.
Resources: Storage system documentation, performance monitoring tools, disk allocation guidelines.
Category: Infrastructure and Storage
Definition: Maintains mainframe security, controls access, implements security policies, and monitors for potential security threats.
Skills: Proficiency in security tools (such as RACF), knowledge of security protocols, risk assessment abilities.
Resources: Security manuals, protocols documentation, security analysis tools.
Category: Security and Compliance
Definition: Manages mainframe network configurations, connectivity, and ensures smooth data transmission.
Skills: Network protocols knowledge, familiarity with mainframe network tools, troubleshooting network issues.
Resources: Network configuration guides, monitoring tools, network protocol documentation.
Category: Networking
Definition: Manages mainframe databases, including installation, maintenance, and optimization of databases.
Skills: Proficiency in database management systems (DB2, IMS), SQL expertise, troubleshooting database issues.
Resources: Database manuals, database performance tools, SQL guides.
Category: Database Management
CICS Administrator**
Definition: Manages Customer Information Control System (CICS), ensuring its smooth operation, performance, and integration with other systems.
Skills: Proficiency in CICS, problem-solving abilities, familiarity with transaction processing.
Resources: CICS documentation, transaction logs, performance monitoring tools.
Category: Middleware and Transaction Processing
Definition: Manages IBM MQ (formerly MQSeries) for message-oriented middleware, ensuring message queue management and connectivity.
Skills: Knowledge of MQ, troubleshooting message queues, understanding of message-oriented middleware.
Resources: MQ documentation, message queue logs, performance monitoring tools.
Category: Middleware and Messaging
Definition: Manages Information Management System (IMS), ensuring its operation, database connectivity, and performance.
Skills: Proficiency in IMS, database administration skills, troubleshooting IMS-related issues.
Resources: IMS documentation, database logs, performance monitoring tools.
Category: Database Management
Performance and Capacity Planning**
Definition: Analyzes system performance, predicts resource needs, and plans for future system expansion or modifications.
Skills: Performance analysis tools, capacity planning methodologies, forecasting skills.
Resources: Performance analysis tools, historical performance data, capacity planning models.
Category: Performance Analysis and Planning
Management**
Definition: Oversees the mainframe team, sets strategic goals, and ensures efficient operations and resource allocation.
Skills: Leadership, strategic planning, team management, and decision-making abilities.
Resources: Leadership guides, team performance reports, strategic planning tools.
Category: Leadership and Management
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